How Dental Equipment Technicians Can Help Dentist Fix a Common Panoramic Complaint

Why Panoramic X-Rays Don’t Always Capture the Anterior Apices

A guide for dental repair technicians

One of the most common complaints you may hear from dentists is that their panoramic x-rays fail to show the anterior apices—both upper and lower. Even when staff work carefully on patient positioning and calibration, certain panoramic systems still struggle to capture this region consistently.

As a technician, understanding why this happens—and when it’s an equipment limitation rather than an operator error—positions you as a valuable expert to your customers.


Why This Happens

Capturing the anterior region is challenging for both anatomical and equipment-related reasons:

  1. Beam Path Through the Spine

    • During anterior scanning, the x-ray beam must travel through the cervical spine.

    • If the unit doesn’t automatically adjust exposure mid-scan, the apices may be underexposed.

  2. Patient Technique

    • Having the patient swallow and press the tongue against the palate can improve visibility of maxillary structures.

    • However, this only helps so much—if the hardware is limited, the apices may remain unclear.

  3. Focal Trough Limitations

    • Panoramic systems capture a U-shaped layer of data known as the focal trough.

    • The anterior region falls into a narrower section of the trough, leaving less margin for error.

    • The emergence profile of anterior teeth also complicates matters—mandibular anteriors often angle dramatically, so crowns and apices don’t fall in the same plane.

The result? Even with perfect positioning, many panoramic machines simply cannot capture the full anterior anatomy consistently.


How Advanced Systems Solve This

Some modern panoramic units address this limitation by capturing multiple focal troughs in one scan. Instead of a single image layer, the system records dozens of slices at varying depths.

This allows the operator to:

  • Select the “layer” that best shows the anterior apices.

  • Compare multiple views of the same scan without re-exposing the patient.

  • Save several versions to the patient record for better diagnostic flexibility.

Think of it as handing the dentist a stack of panoramic x-rays from one scan—each one showing slightly different anatomy.


Technician Talking Points

When a dentist raises this issue, you can:

  • Acknowledge technique factors (tongue placement, positioning, distance).

  • Explain equipment limitations—many machines can’t overcome the physics of the anterior focal trough.

  • Introduce solutions—highlight that newer panoramic technology with multilayer capture resolves this problem and provides much greater diagnostic value.

This positions you not only as someone who can fix equipment, but also as a trusted advisor who helps practices understand the why behind their imaging results.


About ImageWorks

ImageWorks helps dental repair technicians excel with advanced imaging systems by offering more than just hardware. We provide proactive education, technical support, and guidance so you can help your dentist customers get the best from their technology.

 

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